The Event Staff Blog

Shamelessly written for those who use event staff scheduling software


Onboarding new event staff

May 27, 2022

In the events industry, new employees are a constant.Different events call for varying team sizes. Students move on after graduation. Turnover can be high. With new people joining your team regularly,how can you onboard them quickly and effectively? Let’s look at some simple onboarding techniques you can implement to onboard new staff members within your event company.

Check the boxes

This one’s more work at the outset but you’ll be thanking yourself later! When your event company was in the beginning stages, it was probably easy to personally walk each new hire through procedures and expectations. However, as your team grows, it can be hard to keep track of what you’ve covered with each person. That’s where a checklist comes in. Create a master document for yourself or others to follow when onboarding new eventemployees. Your checklist can cover everything from ensuring that your new hire’s paperwork has been submitted to covering health and safety protocols.Your onboarding will be consistent and complete for each employee, and you can stop the guessing game of what you’ve covered with each team member.

Just the FAQs

Similar to creating a checklist for yourself, writing an FAQ document will ensure consistent information for each of your new team members. Whennew employees join your company, provide them with a document with answers to common inquiries. When they have questions about basic procedures, they’ll always have this resource to turn to. And you’ll save yourself from extraemails answering the same question for multiple staff members.

Follow the leader

When we reviewed about tactics for retaining the best employees, I mentioned that delegating increased responsibility will show experienced staff that they’re valued and trusted.Here’s an instance where you can apply that tip! Rather than explaining processes and demonstrating tasks yourself, task one of your more senior team members with this role. The new employee can shadow the experienced team member for a couple shifts to learn the ropes. This gives them the opportunity to learn by doing and they may also feel more comfortable asking questions of apeer, rather than a manager or business owner.

Check in with your new team members

While automating some onboarding processes with checklists and FAQ documents and delegating training can save you time and effort, it doesn’t remove you from onboarding processes! Make sure to prioritize consistent check-ins with your new team members. Follow up to see how they’re finding therole, if it’s a good fit, if they have any questions, or if they have new ideas. Maintaining an open dialogue with your team members will have them feeling comfortable and part of the team quickly. They’ll also know that you’re approachable and they can come to you with feedback, ideas, and questions.

Reward great performance

Incentives aren’t only for longtime employees. Show all team members that they’re valued by offering incentives, whether they be financial or otherwise. And most importantly, recognize great work! If you see a new employee working hard and exceeding expectations, make sure you tell them! Evenbetter, recognize examples of great work in a team setting. Your team members can all learn from each other, whether it’s their first event or their hundredth.

Be on the same page

More than procedures, paperwork, and payroll, onboarding is an opportunity to ensure that all employees buy into the company’s vision and values. Your company’s culture should be communicated from an employee’s first day with your event company – or even before, during the recruitment process!Spend some time considering how you can best communicate your company’s vision and values to all new team members, and also how they can be top of mind for all of your staff at events.

Let us help!

The easiest part of onboarding can be creating and communicating schedules, assigning tasks, and providing event specifics to your team! Using an employee scheduling assistant like Quickstaff will save both you and your new employees time. Quickstaff is easy for you to implement and maintain, and simple for employees to learn and use.  Try it out and see for yourself with a free trial.

Photo credit:Christina Morillo

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