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Frequently Asked Questions

Customers ask lots of questions just like yours. Below are some of the most common. If you can't find what you're looking for, contact us and we'd be happy to help.

1. Common Questions

Q: How does Quickstaff Pro work?

First, you set up an event.  Once that's done you'll add shifts, staff, call sheet, attachments, notes, directions or anything else you want. Once your event is set up you click the "invite staff" button and we'll do the rest. We send out invites to your staff and monitor their responses as they come in. We'll let you know who has accepted and who has declined. You'll be able to see what staff are still needed for all your events at any time. Then, you just monitor the event and invite more staff as needed. You can communicate with your staff too, so no more endless strings of email and text messages. If you want to see it in action, contact us and we can set up a free demo.

Q: What is an event?

Events are the foundation through which you'll do everything in Quickstaff Pro. Create an event, pick a date and time, pick a location, add shifts and schedule staff. Each event is well organized and information is easy to find. At your Event Dashboard you'll be able to glance at all your events and know exactly where you stand.

Q: Is Quickstaff Pro easy to use?

We like to think so =) And if you find it difficult we are here with you every step of the way. You can reach out via live chat, email or we can schedule a web call to walk you through anything you might be having trouble with.

Q: Is it Quickstaff or Quickstaff Pro?

Both! Quickstaff is our company and Quickstaff Pro is the event staff scheduling tool you came here for.

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2. Pricing Questions

Q: Can I trial Quickstaff Pro before paying?

Yes! We encourage everyone who is thinking about Quickstaff Pro to sign up for a free 14-day trial. You don't have to enter your credit card information and you won't be charged. We're so confident that Quickstaff Pro will add value to you that we will even help you get set up during your free trial - for free.

Q: Will I be charged a fee if I upgrade or downgrade in the middle of a month?

Nope. You can upgrade, downgrade, cancel or pause your subscription without notice and without any fees.

Q: Is there a discount for purchasing annually instead of monthly?

Yes, and it's quite large! You can save up to 20% by purchasing an annual subscription as opposed to monthly.

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3. Product Questions

Q: Does Quickstaff have a mobile app?

Our mobile app is currently in development. It should be ready for deployment in early 2020. But our new web app is mobile friendly, so all you have to do is pull up your browser and access Quickstaff Pro from there.

Q: How does the invite feature work?

Once you click "Invite Staff" we send out an invite to all your staff via email with a link (we are working on getting text message invites). Once they click the link, we know who responded and begin to tally responses. All you have to do is open your event dashboard and you get an overview of how many staff have accepted, how many have declined, and how many have yet to respond.

Q: Can I have more than one location under 1 account?

Yep! With our Multi-Location plan you can have multiple teams under one account. This will give you control over all your company's events while you allow each Location (think: Team) Manager to control their Location`s events. It allows managers to focus only on what they're responsible for, while allowing you have an organizational overview. This works well for companies that have multiple physical locations (Boston, New York, LA) , some customers use it for different rooms or venues (Bar, Dining Room, Patio), while others use it for different lines of business (Catering, Bartending, Photography).

Q: How many users can I have?

As many as you want and need. You can have some as Administrators who can do pretty much anything including access your billing information. You can assign others as Team Managers who can schedule staff, and manage events without needing Administrator access. Of course, you can invite as many staff as you require. You are not charged for Administrators or Team Managers, only for the number of staff you have.

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4. Quickstaff the Company

Q: How long have you guys been around? I don't want to sign up and find out you won't be around next month.

We started the company in 2011 and officially launched Quickstaff Pro in 2012. Over the years we've served thousands of people from all over the world and we're still growing. Our business is healthy and thriving and we're working hard on our future. We plan to be around for a long time and would love to share in your journey.

Q: There are features I want, but don't see. Is there anywhere to make feature requests or see what Quickstaff is currently working on?

We are always innovating and working to provide you with the best experience. At the bottom (way bottom) of your account screen you'll see a button called "New Feature Requests." That page will show suggestions that others have made and let you know if it's in development. If you see an idea you like you can vote on it and if you don't see your idea, you can add it for others to vote on. We look at each and every suggestion and work with our product team to make sure we give you a great product.

Q: How can I get in touch with someone from the company?

There are lots of ways to get in touch with us. You can message us on social media (Facebook, LinkedIn, Twitter) or reach out to someone from our customer success team. You can email info@quickstaffpro.com or you can message us through the chat feature in the bottom right of your screen. You're our top priority and we'll be sure to get back to you as quickly as possible.

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